Typically, sessions last 50-55 minutes in length.

Our private pay rate is $200 per 50-55 minute session. If you have insurance and wish to use it, your rate will vary depending on your insurance benefits. Before the first session, it is recommended that you contact your insurance company to find out what your benefits are. We attempt to do this, but it is not a guarantee that it is correct. Please note that we only accept Premera Blue Cross, Blue Cross of Idaho, Regence, Washington Medicare, and Washington Molina Medicaid for insurance.

Unfortunately, insurance companies are becoming stricter on their stipulations for providing services and we prefer to give you control over your therapy instead of the insurance companies.

In limited cases, we may be able to offer pro bono services for individuals with no income. Please call our office to speak with our administrative staff about whether you may qualify.

Typically we take the first session to review any paperwork that has not been completed and get a detailed history. We will talk about what therapy will look like for you and talk about confidentiality, financial information, and scheduling. We will make a plan of action and get you set up for any further appointments if you choose.

It is recommended that you come in for counseling on a weekly basis. However, there are circumstances where that is not possible. Just communicate that with your therapist so that we can work with you. Communication is always the key to helping you effectively. After you have reached your goals, or when you are close, your therapist may decrease the frequency to test how you do with that. We discuss this with you, and you are part of that decision.

Counseling is very individualized, and the length needed to work through everything can vary from person to person. There is no timetable, no shoulds or should nots, and no right or wrong. You do you, that's it.

If you have to cancel or reschedule your appointment, Dragonfly Counseling will need 24 hours advance notice. This allows us to fill the spot with someone else who is waiting. If you do not call within 24 hours before your appointment or do not show up, you will be charged a $100 (or sliding fee amount) no-show/late cancellation fee.

Yes! We observe the following holidays each year and our offices will be closed:

• New Year's Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

If your appointment falls on a holiday, we will reach out to you to reschedule. If you have any questions about upcoming closures, just give us a call at (509) 254-5053.

We do not currently prescribe medication, but we can help you get connected with prescribers in the area. We find it helpful to collaborate with your prescriber so that we are all on the same page, but we only do this with your permission.

Yes! Dragonfly Counseling has a service dog in training on-site. This dog is present in accordance with Washington State law (RCW 49.60.215) and is always under the supervision and control of staff. If you have allergies, a phobia, or any concerns about being around dogs, please let us know when scheduling and we will do our best to accommodate you.

If you plan to bring your own trained service dog, we welcome them and simply ask that you give us 24 hours' advance notice so we can make arrangements for both animals' comfort and safety.

Please note that emotional support animals (ESAs) do not have public access rights under the ADA or Washington State law and are not permitted in our office.

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